• FAQs
    Q: Is your merchandise authentic or are they fake?
    A: All of our merchandise is 100% AUTHENTIC. Our products are received directly from the manufacturer. Every manufacturer from Nike to Timberland and every product whether it be Converse Chuck Taylor or Air Force 1 is inspected by our professional staff for authenticity before it is shipped.
    Q: What if i cannot find my size?
  • A: If you do not see your size listed on our website, please email us with the style number and size that you need. In addition to our online inventory, we also have several retail locations that we can use as a resource for inventory. On occasion, we can special order sizes for you that are not listed on our website.
  • E-MAIL: support@steptorun.com
  • Q: How do you contact us?
    A: Please click on the "Contact Us" link at the bottom of this page. Or email us directly at support@steptorun.com
    Q: Is my information secure?
    A: ABSOLUTELY YES. Our website uses standard encryption technology (SSL) to protect you personal information such as your credit card information. This is the same technology that banks use for their online banking. Please also note, that we do not sell or give your personal information out to anyone. NEVER! Please read our privacy policy at the bottom of the page for more details.
    Q: Has my order been processed or shipped?
    • A: If you should have any questions about the status of your order, please contact us via email.
    • E-MAIL: support@steptorun.com
    • Or you may choose to use our online order status link located at the top right section of our website.
    Q: Do we accept money order?
    • A: YES, We do accept money orders. Please provide us with as much information as possible along with your money order payment. " Full name, Address, Email, Contact Phone Number, Name of Product, Style# (if known), Order #(if provided one), Quantity, and The Size You Are Requesting. Please refer to our website to obtain this information. Our inventory does change daily, therefore, please let us know the product that you need via email first. If we do have it in stock, we will email you back to confirm your request. We will then hold that item for 5 business days to receive your money order. Please make your money order out to "steptorun" and send it to : Steptorun 155 E. Ninth Ave Unit A Runnemede, NJ 08078.
    • Cash and personal checks are not accepted.