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Steptorun Return Policy
Thank you for shopping at Steptorun.com! Here at Steptorun, we are committed to providing only the best customer service. If for any reason you are not comletely satisfied with your purchase, you may return your item(s) for a full refund, according to these simple guidelines:
Buyers are asked to contact customer service within 60 days of receiving their order to receive a return authorization. Once a return authorization is issued, you will receive a prepaid return label via email. Please use that prepaid label to return the item back to us for a full refund.
2. To receive a return authorization:
Please contact us at: firstname.lastname@example.org. A customer service representative will reply to any inquiry within 24-48hrs.
3. All returned items must be sent back double boxed and in new/unworn condition, with all original material, tags, and original shoe box included.
We are unable to accept your return if the item(s) shows normal wear and tear from outdoor usage. We would ask that you please try on your items indoors (carpet surfaces for sneakers) to avoid any usage.
PLEASE NOTE: Returns shipped back using the original shoe box as the shipping box will not be accepted. As your order will be shipped double boxed, we would ask for the same courtesy.
4. Refused/Undeliverable Orders:
Once the item has been received, please allow 7-10 business days for refund to be issued. Refunds will be credited back to the same method used to make the original payment.
Returns for Refund
Once the item has been received, please allow 7-10 business days for refund to be issued. Refunds will be credited back to the same method used to make the original payment. (Less our original shipping cost)